Terms and Conditions

The Nerf Guys – Terms & Conditions

A deposit (amount specified at the time of booking) is required to secure your event date.
Final payment must be made no later than the day of the event.
Bookings are confirmed only upon payment of the deposit and receipt of a confirmation email.
Prices are subject to change, but will not affect confirmed bookings.

Deposits are non refundable, exceptions may be made in the event that we are the sole reason the activity has been cancelled. This does not include bad weather or government shut downs.
Cancellations made within 14 days of the event are non-refundable.
If the event cannot proceed due to extreme weather, illness of staff, or unforeseen circumstances, The Nerf Guys will offer an alternative date.

All children must follow safety instructions provided by our staff at all times.
Protective eyewear must be worn during gameplay. Failure to comply may result in removal from the activity. This will be provided by us.
A responsible adult (parent/guardian) must remain on-site at all times and is responsible for general supervision and behaviour.

The organiser (the booker) is responsible for ensuring the venue is suitable for Nerf activities (clear space, safe conditions).
For outdoor events, unsuitable weather may result in cancellation of the activity or an alternative date may be provided, we are under no obligation to provide an alternative date within a specified time-frame. Deposits are non refundable in this situation.

We do not have a hard rule when it comes to age, however we recommend 5+ as younger children may struggle with the Nerf Guns.
Participants must be physically able to take part in active games. Parents are required to help if the player is unable to participate, The Nerf Guy must be able to provide attention to any player and cannot be distract by the needs of a small minority.
Any medical conditions, allergies, or additional needs that may effect game-play must be disclosed prior to the event.
All participants are expected to arrive on time, as rules will need to be explained to the players, Any late comers will not be able to play until all rules have been explained and understood.

The Nerf Guys takes every precaution to ensure a safe environment. However, we are not liable for injuries caused by disregard of rules or inappropriate behaviour.
We are not responsible for personal belongings that are lost or damaged during the event.

All equipment remains the property of The Nerf Guys.
Only Nerf Guys equipment can be used. All equipment will be unmodified and safe to use.
Any intentional damage or loss of equipment may incur a replacement charge.

We may take photos/videos for promotional use. You will be asked for consent before the party. If consent is declined, no identifiable images will be used.

Aggressive, harmful, or abusive behaviour will not be tolerated.
Staff reserve the right to remove any participant or end the session if behaviour compromises safety.

If any participants are unwell, they should not attend.
If a party must be postponed due to illness outbreak, we will reschedule subject to availability.